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In the last 30 days I came across two club officers who resigned from their club, because they perceive being criticized and receiving critical evaluation.   The case came to my attention because they were the club officer.  Now imagine how many members quit the club and no one even notices ?   Imagine how many guests swear never to join toastmasters after attending a single club meeting ?   And for one reason, they perceive they have been critically evaluated or not appreciated and recognized for their work.    This reflects how important is the art of constructive criticism?   And how much people value appreciation, recognition and applause?    And your best coach in this field is “How to win Friends and influence People” a book published in 1937 by Dale Carnegie and I am sharing his 1 through 6 tips to win friends

  1. Begin with praise and honest appreciation.
  2. Call attention to peoples mistakes indirectly.
  3. Talk about your own mistakes before criticizing the other person.
  4. Ask questions instead of giving direct orders.
  5. Let the other person save face.
  6. Praise the slightest improvement and praise every improvement.   Be “hearty in your approbation and lavish in your praise”

So next time you plan to give your feedback, pause and think 1 through 6.


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One Response to “Art of Criticism or appreciation?”

  • I do so agree with your bog on evaluations. It does affect the visitor to member conversion ratio if the evaluations are harsh and critical – focusing on the negative and not praising and encouraging. I believe in 80% position reinforcement and then some gentle direction on how to improve.

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